Onvia, Inc.

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Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• I had trouble with my download, how do I get my document?
• An item is missing from my shipment.
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• I'm an Onvia Subscriber, why can't I log in?
• When will my order ship?
Guarantees
• Privacy Policy
• Security
Document Questions
• Adobe Acrobat 6.0 or greater, Why do I need this?
• How can I prevent seeing the pop-up everytime I open the document?
• I get a pop-up when I open the document?
Contact Sourcebooks
• How does this compare to the Onvia custom Buyers & Decision Maker lists?
• I am only interested in the Buyers & Decision Makers for [vertical industry or product]. Can you sell me only those contacts for less?
• Will these lists be updated?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?