| Order Status |
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| Has my order shipped? |
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The Onvia Economic Stimulus Tookit is only available in PDF format as an electronic download. The link to yout download will be made immediately available to you following your purchase transaction. A link to purchased items will be also emailed to you with your reciept.
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| How do I change quantities or cancel an item in my order? |
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Our products are electronic files and are delivered immediately upon the successful completion of the purchase transaction. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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| I had trouble with my download, how do I get my document? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. If you did not get access, either on the transaction confirmation page or through the email address you provided, to your purchased toolkits, please contact customer service for assistance.
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| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to confirm that the item you are looking for was included in your transaction. If something you purchased is not something you received, please contact customer service for assistance.
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